Anonymous
map-marker Cape Town, Western Cape

No more statements for months now and out of the blue I get a message that I have been handed over, that I owe R2018.54. For what? I tried phoning but was put thru to one dept after another

then got cut off!!! I got a statement for about two months saying I had to pay nothing. I haven't purchased anything since December 2022 where does this amount come from???
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Resolved
Tarus Oxc

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Resolved: I want my ring back

Updated by user Feb 23, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 08, 2024
I WAS NOT HELPED!! I. Bought my ring in October Its still under warranty why must I pay. I was there Monday and she only went it in yesterday this is the worst treatment this is my wedding ring
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Jenna W Tqn

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Verified Reviewer

Useless service

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Someone opened an account on my name. I called 4 different agents who were all equally as useless as the last. Not one of them we helpful. All of them told me id have to wait for an 8 week process of investigation while I was explaining that this was putting me in SERIOUS debt !!!
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Pros:
  • All cons no pros
Cons:
  • Whole damn company

Preferred solution: My situation sorted out and a proper apology for what this company has put me through !

User's recommendation: DONT EVER TRY CONTACT THEIR PEOPLE ITS A WASTE OF TIME !!!!!!!

Gerhard V Hqa

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Verified Reviewer

About my application that is approved this morning

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No answer and I apply online this morning and I receive a sms that I must take my ID to the nearest store to collect my card I lost my ID so I just wanted to find out if I can take my drivers license to get my card and for how much can I buy Mr Gerhard Van Niekerk I'd nom 791215****084
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Preferred solution: Just a answer

Mpho M Kma
map-marker Randfontein, Gauteng

Badly treated by your employee in Randfontein Village Square

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I was about to pay for a handbag and a hut when electricity went off and was told the only way i could get help was with cash. Was allowed by some lady whom I believe is the store manager to quickly run to the bank

On my return the very same lady instructed the lady (Abongile) if not mistaken to help me.

Instead the lady did her own shopping walking from rail to rail. I asked the manager if I was supposed to wait for the teller to finish shopping before I could get help.

She called the teller in front of all the other staff members gathered together she rudely responded to the manager saying shell be coming still busy. Then I left, all this drama happened in front of all other employees

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Preferred solution: For the employee to be disciplined for her disrespectful behaviour. And she didn’t only disrespect me but all other employees worst of all the STORE MANAGER. And I want to be invited to her disciplinary meeting

Agnes K Rnk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Benoni, Gauteng

Complain about product

Foschini - Complain about product
Foschini - Complain about product - Image 2
Foschini - Complain about product - Image 3
I bought an Intel phone on Monday on the 29/05/2023 I got home on didn't use it same day I woke up in the morning the phone is dead battery low on which I left it on 70% I tried charging it but it doesn't get full and very fast on battery flat I went to the store on the 2/06/2023 they didn't want to refund me or exchange the phone instead they told me about repair and I don't want a phone that will give me problem so it either I get another phone or a refund 078358**** Agnes
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Loss:
$1200

Preferred solution: Full refund

Tokologo L

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Not happy with boots

Foschini - Not happy with boots
Foschini - Not happy with boots - Image 2
I bought these thigh high stretch boots and I regret it they don't stay on the thighs, they slide down and I constantly have to pull them up. I regret buying, it was a waste of money
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Preferred solution: Full refund

User's recommendation: Do not buy these boots

1 comment
Guest

I almost bought them now as they are on sale for 299 thanks for this.

Itumeleng k Pzk

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Verified Reviewer

Overdue online order

I've been waiting for my order for over 6 weeks now. I tried to email the support team but i didn't get any help.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Johannesburg, Gauteng

Payment

One my mom is a pensioner two she makes sure she pay R500 every month never skipped payments every month she pays her account but the funny thing about this account it does not go down we called customer service they told us she had magazines that she had to pay ok fine we understand that part we then asked them to cancel them because she doesn't need them. Ok we thought that issue was resolved the instalment still does not go down we called again to ask why we were told we have to change to 12 or 36 months plan but I which she is now suppose to pay R300 and something but we said it's fine will continue with paying the R500 it still doesn't go down I seriously don't understand why? what must we do?

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User's recommendation: I would never recommend any one

Itumeleng k Pzk

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Overdue online order

I have been waiting for my order for over 6 weeks now . I tried to email the support team but i didn't get any help.
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Yelitza Ulc

Extremely Poor Service at the call centre.

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I am a cash customer and did some returns in May 2023 and am still waiting for the sms to come to my cell phone. Firstly at the time of returns an incorrect cell number was taken. I phoned the customer care 086083**** three times already and they promised every time that it would be sorted. The agents need to be trained because the service is so pathetic. I am still waiting for my credit.
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Loss:
$509

Preferred solution: My credit that is due to me.

Zenathi M
map-marker Brakpan, Gauteng

Complaint

I had a very bad moment at Foschini whale coast mall in hermanus

All staff of Foschini attacked me because I needed help .I wanted them to explain or call for me to the head office about my account because I don't know what happened to my credit and there were many stuff that I did not understood like magazine and policies that they joined me too without my permission instead of helping me they chased me away

They sent me to the fix because they were tired

They said that to my face that they are tired I must go to the fix

I came out there crying they made me feel like a fool

I just couldn't hold my self from crying coz really I didn't expect that coming from them

I told manager what happened but she did not care

She just said maybe I was walking with a devil because they are not like that

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manie p

Bad bad bad customer service.ROTTEN

Updated by user Oct 09, 2023

I went to one of their branches on Saturday.They cant help me.Said i must phone customer care.That is the problem.Customer care just ignore me

Original review Sep 24, 2023
FOR MORE THAN A YEAR I ASK TO RECEIVE A MONTHLY STATEMENT SEEING IM MANY YEARS WITH FOSCHINI ALL I GET IS A HUGE MIDDLE FINGER EC PIETERS CARD 627743****07264**** ID 551012****085STAY AWAY
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Cons:
  • Very bad customer service

Preferred solution: a monthly statement

1 comment
Guest

STILL NO REACTION

Zandi M Hxj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mdantsane, Eastern Cape

I bought a Rouched boot on the 25th of March at foschini in Mdantsane city mall not knowing I took a wrong size which is size6 of which I wanted a size. I wore the boot for 10 minutes because I realis

I bought a Rouched boot on the 25th of March at foschini in Mdantsane city mall not knowing I...
I bought a Rouched boot on the 25th of March at foschini in Mdantsane city mall not... - Image 2
I realised that it was bigger so I took it off.. Today on the 25th of April I tried to return the boot wanting a size 4 but the ladies working there told me they can't take it because I wore it and I told them from the start that I did but as soon as I realised it was bigger I took it off so they told me it's their policy and the receipt says so but the one receipt they gave me does not specify that.
View full review
Loss:
$799
Pros:
  • Good quality of clothes
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Not happy at all about their service

Anonymous
map-marker Kwadabeka, Kwazulu-Natal

Track order

I purchased a dress and shoes online, I was charged R200 for delivery and after more than 31 days I have not received my order. And I cant track my order either. When I add my email address my order seem to dont exist but I was billed.
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User's recommendation: Never buy online. After 2 months still have not received my items

Zenathi M
map-marker Hermanus, Western Cape

Complaint

All staff of Foschini whale coast mall in hermanus they are cruel whenever they are tired they chase you away Another thing they chased me away because they were too tired to help And they said of I want to complain I must complain. They will not get fired or something they have a smooth talk to keep their jobs I came out there crying coz I don't know what I did to the C
View full review
Loss:
$300

Preferred solution: An explanation of the things that are happening on my account The money that I lost from policies and magazine that I did not join

User's recommendation: Please don't do what you did to me give others respect and excellent customer service

About

Related Companies

TFG Limited, G Star RAW, American Swiss, Totalsports, Sportscene South Africa

Summary

Having more than 2 hundred shopping locations across South Africa, Foschini is a leading retailer of fashionable clothing and beauty products for chic modern women. The merchant is a part of TFG Group of brands. With its very first store pioneering in 1925, Foschini makes more than 60% of apparel regionally. Foschini endorses South African fashion business by holding Fashion Competition each year. Foschini showcases a large variety of casual clothing, shoes, outerwear, and accessories for women and children. At Foschini, skincare and perfume brands include Clarins, Clinique, Almay, and Elizabeth Arden etc.

Foschini reviews and complaints

Foschini is ranked 793 out of 4781 in Footwear and Clothing category

Area Served

Other

Payment Methods

VISA

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