Foschini
Foschini Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Foschini has 2.1 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Foschini to a friend or colleague.
- Rating Distribution
Pros: Easy to shop, All cons no pros, Good quality of clothes.
Cons: Poor service, No solutions, Long wait.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Foschini has 2.1 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Foschini to a friend or colleague.
- Rating Distribution
Pros: Easy to shop, All cons no pros, Good quality of clothes.
Cons: Poor service, No solutions, Long wait.Recent recommendations regarding this business are as follows: "DONT EVER TRY CONTACT THEIR PEOPLE ITS A WASTE OF TIME !", "I would never recommend any one", "Never buy online. After 2 months still have not received my items", "Please don't do what you did to me give others respect and excellent customer service", "Do not buy these boots".
Most users want Foschini to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
No more statements for months now and out of the blue I get a message that I have been handed over, that I owe R2018.54. For what? I tried phoning but was put thru to one dept after another
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Verified Reviewer | Johannesburg, GautengResolved: I want my ring back
Company fixed the issue and I have been provided with apology.
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Verified ReviewerUseless service
- All cons no pros
- Whole damn company
Preferred solution: My situation sorted out and a proper apology for what this company has put me through !
User's recommendation: DONT EVER TRY CONTACT THEIR PEOPLE ITS A WASTE OF TIME !!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my application that is approved this morning
Preferred solution: Just a answer
Badly treated by your employee in Randfontein Village Square
I was about to pay for a handbag and a hut when electricity went off and was told the only way i could get help was with cash. Was allowed by some lady whom I believe is the store manager to quickly run to the bank
On my return the very same lady instructed the lady (Abongile) if not mistaken to help me.
Instead the lady did her own shopping walking from rail to rail. I asked the manager if I was supposed to wait for the teller to finish shopping before I could get help.
She called the teller in front of all the other staff members gathered together she rudely responded to the manager saying shell be coming still busy. Then I left, all this drama happened in front of all other employees
Preferred solution: For the employee to be disciplined for her disrespectful behaviour. And she didn’t only disrespect me but all other employees worst of all the STORE MANAGER. And I want to be invited to her disciplinary meeting
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Benoni, GautengComplain about product
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNot happy with boots
Preferred solution: Full refund
User's recommendation: Do not buy these boots
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOverdue online order
Preferred solution: Deliver product or service ordered
Payment
One my mom is a pensioner two she makes sure she pay R500 every month never skipped payments every month she pays her account but the funny thing about this account it does not go down we called customer service they told us she had magazines that she had to pay ok fine we understand that part we then asked them to cancel them because she doesn't need them. Ok we thought that issue was resolved the instalment still does not go down we called again to ask why we were told we have to change to 12 or 36 months plan but I which she is now suppose to pay R300 and something but we said it's fine will continue with paying the R500 it still doesn't go down I seriously don't understand why? what must we do?
User's recommendation: I would never recommend any one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Johannesburg, GautengOverdue online order
Extremely Poor Service at the call centre.
Preferred solution: My credit that is due to me.
Complaint
I had a very bad moment at Foschini whale coast mall in hermanus
All staff of Foschini attacked me because I needed help .I wanted them to explain or call for me to the head office about my account because I don't know what happened to my credit and there were many stuff that I did not understood like magazine and policies that they joined me too without my permission instead of helping me they chased me away
They sent me to the fix because they were tired
They said that to my face that they are tired I must go to the fix
I came out there crying they made me feel like a fool
I just couldn't hold my self from crying coz really I didn't expect that coming from them
I told manager what happened but she did not care
She just said maybe I was walking with a devil because they are not like that
Bad bad bad customer service.ROTTEN
I went to one of their branches on Saturday.They cant help me.Said i must phone customer care.That is the problem.Customer care just ignore me
- Very bad customer service
Preferred solution: a monthly statement
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Mdantsane, Eastern CapeI bought a Rouched boot on the 25th of March at foschini in Mdantsane city mall not knowing I took a wrong size which is size6 of which I wanted a size. I wore the boot for 10 minutes because I realis
- Good quality of clothes
- Bad service
Preferred solution: Full refund
User's recommendation: Not happy at all about their service
Track order
User's recommendation: Never buy online. After 2 months still have not received my items
Complaint
Preferred solution: An explanation of the things that are happening on my account The money that I lost from policies and magazine that I did not join
User's recommendation: Please don't do what you did to me give others respect and excellent customer service
About
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Having more than 2 hundred shopping locations across South Africa, Foschini is a leading retailer of fashionable clothing and beauty products for chic modern women. The merchant is a part of TFG Group of brands. With its very first store pioneering in 1925, Foschini makes more than 60% of apparel regionally. Foschini endorses South African fashion business by holding Fashion Competition each year. Foschini showcases a large variety of casual clothing, shoes, outerwear, and accessories for women and children. At Foschini, skincare and perfume brands include Clarins, Clinique, Almay, and Elizabeth Arden etc.
Foschini is ranked 793 out of 4781 in Footwear and Clothing category
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I almost bought them now as they are on sale for 299 thanks for this.